VANIKI CROP SCIENCE PRIVATE LIMITED is committed to the safe, secure, and legally compliant delivery of regulated agro-chemicals (insecticides, pesticides, etc.) sourced from licensed manufacturers. This policy outlines our procedures for shipping these specialized products.
1. Order Processing and Dispatch
1.1 Processing Time
- All orders are typically processed and verified for regulatory compliance within 24 to 48 business hours of payment confirmation (excluding Sundays and public holidays).
- Orders placed after 5:00 PM IST are processed on the next working day.
- Compliance Check: Due to the regulated nature of our products, all orders undergo a mandatory internal compliance check to ensure adherence to quantity limits and permissible delivery zones before dispatch. Processing time may be extended if verification of customer details (e.g., commercial licenses) is required.
1.2 Dispatch Notification
- Once your order is dispatched, you will receive a shipment confirmation via email and/or SMS, including the tracking number and a link to the courier partner’s tracking portal.
2. Shipping Locations and Service Limitations
2.1 Service Area
- We ship only within India to most serviceable PIN codes.
- Restricted Zones: Delivery may be unavailable to certain remote, sensitive, or high-risk zones where our logistics partners cannot guarantee the safe transport and handling of chemical goods. You will be informed at checkout if your location is not serviceable.
- PIN Code Verification: If delivery to your location is found to be non-serviceable after payment, we will immediately inform you and initiate a full refund for prepaid orders.
3. Shipping Charges and Fees
3.1 Standard Charges
- Shipping charges are calculated based on the total weight, volume, and the specific hazard classification (if applicable) of the chemicals ordered.
- Free Shipping Threshold: We offer free standard shipping on all prepaid orders exceeding ₹2,000 (or as currently displayed on the Website).
- Orders Below Threshold: Orders below the free shipping threshold will incur a flat or variable delivery fee, clearly displayed at the final checkout page.
3.2 Hazardous Material Surcharges
- Due to the special handling, packaging, and regulatory requirements for transporting agro-chemicals (in line with transport regulations), additional courier surcharges may apply for specific products or remote/special zones. These surcharges will be clearly itemized and displayed during checkout.
4. Estimated Delivery Time
Delivery timelines are estimates and commence from the date of dispatch:
- Major Metro Cities: 3 – 5 business days.
- Other Cities and Towns: 5 – 7 business days.
- Remote/Rural Areas: 7 – 10 business days.
Disclaimer: Delivery timelines may be extended due to reasons beyond our control, including courier service delays, weather conditions, government restrictions, or mandated regulatory checks during transit.
5. Specialized Packaging and Safe Handling
- Safety Compliance: All products are packaged strictly according to the guidelines provided by the third-party manufacturer and our logistics partners for the safe transport of chemical goods.
- Tamper-Proof Seal: Orders are shipped in durable, secure, and tamper-proof packaging. Do not accept the delivery if the outer packaging is visibly damaged, leaking, or the safety seals are broken.
- Label Integrity: We ensure the original manufacturer’s label, batch number, expiry date, and cautionary notices (as required by the Insecticides Act, 1968) remain intact and visible.
6. Failed Delivery and Return Shipments
- Delivery Attempts: Our courier partners will typically attempt delivery up to two (2) times.
- Consignee Unavailable: If the recipient is unavailable or the provided address is incorrect, the package will be marked for return to our warehouse.
- Reshipping Charges: If an order is returned to us due to customer error (e.g., incorrect address, non-availability, refusal to accept without valid reason), the customer will be responsible for the actual shipping and handling charges incurred for both the return and any subsequent reshipment attempt.
7. Damaged or Wrong Product Delivery
If you receive a package that is damaged, leaking, or contains a product different from your order:
- Immediate Action: Do not open the product’s internal packaging if the outer box is compromised, especially in cases of leakage.
- Documentation: Immediately take clear photographic evidence of the damaged product, the original shipping packaging, and the intact labels.
- Reporting: Share the photos and your Order ID with us via the contact details below within 48 hours of delivery.
- Resolution: Upon verification, we will arrange for a replacement or a full refund as per our Return & Refund Policy. We will arrange for the reverse pick-up of the damaged/wrong item.
8. Contact Information for Shipping Queries
For all tracking or delivery-related questions, please contact our support team:
- Legal Entity: VANIKI CROP SCIENCE PRIVATE LIMITED
- Email: vaniki.crop@gmail.com
- Phone/WhatsApp: 9302228883